He had AVG on his computer. It stopped working. He couldn't send emails or download programs.
So he thought he would purchase McAfee online. He went to download it and it wouldn't because AVG was still on it. Well, I am not so sure about that. He tried to uninstall AVG and it comes up with an error saying that its backup didn't work.
BTW, he is using Vista... on the update list it wants to download package 3 for XP. It won't download. It comes up with an error.
So he brought his computer by my house for me to look at. I can't even get AVG to start.
He contacted McAfee and they took over the computer and couldn't do anything and just told him he had a virus.
What do I need to do? Does anyone have any ideas?
So he thought he would purchase McAfee online. He went to download it and it wouldn't because AVG was still on it. Well, I am not so sure about that. He tried to uninstall AVG and it comes up with an error saying that its backup didn't work.
BTW, he is using Vista... on the update list it wants to download package 3 for XP. It won't download. It comes up with an error.
So he brought his computer by my house for me to look at. I can't even get AVG to start.
He contacted McAfee and they took over the computer and couldn't do anything and just told him he had a virus.
What do I need to do? Does anyone have any ideas?