My wife attended an appointment earlier today, which was necessary for us to get government assistance as students/her unemployed and seeking work. The assistance was approved, but my wife was berated by the receptionist for being 5 minutes late to the point of dissociation (she basically shut down and was no longer able to function. A kind of aware unconsciousness, or conscious absence). Apparently, according to a friend who was a witness, this was a real disproportionate freak-out by the receptionist, based on "what's going on in [the receptionist's] life right now". I don't know if: A) we show mercy, having received mercy B) I lodge an official complaint as my wife's protector C) I lodge an official complaint as a concerned member of the public, because this woman is working with vulnerable people. What's the best solution? Do I have an obligation to my wife? I'm conflicted.